Microsoft to cancel inactive Xbox Game Pass subscriptions following UK investigation

Microsoft will shortly change its Xbox subscription services in the UK, following a Competition and Markets Potency (CMA) investigation into auto-renewal practices amid gaming platform holders. The 2022 investigation scrutinized offerings from Microsoft, Sony, and Nintendo in the United kingdom of great britain and northern ireland, including how services handle their respective memberships. The CMA has at present stated that Microsoft plans to alter its Xbox gaming subscriptions in the region in response to the UK regulator'due south prompts.

The CMA states Microsoft will contact inactive subscribers to gaming services similar Xbox Game Laissez passer and Xbox Live Aureate, serving as a reminder of ongoing payments, with steps to abolish. Microsoft volition automatically abolish those subscriptions if users remain inactive. Pro-rata refunds will also be bachelor for those who purchase majority subscriptions moving forward.

Microsoft will likewise make Xbox subscriptions transparent moving frontward according to the CMA (via @PiersHR) with information on auto-renewals and pricing communicated to members. Communications with subscribers will include steps to cancel Xbox Game Pass and Xbox Live Aureate, and claim refunds on accidental renewals.

The CMA likewise states Microsoft will issue annual reminders for those on 12-month plans. All the same, Microsoft has ended 12-month plans for all Xbox subscriptions at this time, limiting bulk memberships to pre-paid codes from tertiary-party retailers.

"Gamers demand to be given clear and timely information to make informed choices when signing up for auto-renewing memberships and subscriptions," stated CMA executive director of enforcement, Michael Grenfell.

"Nosotros are therefore pleased that Microsoft has given the CMA these formal undertakings to meliorate the fairness of their practices and protect consumers, and will be offering refunds to sure customers. Other companies offer memberships and subscriptions that auto-renew should take annotation, and review their practices to ensure they comply with consumer protection law."

The move follows a CMA investigation aimed to assess transparency effectually car-renewal and subscriptions, including changes to services and payment terms. Microsoft is the first to issue changes in direct response to the investigation, gear up to bear on its Xbox Game Laissez passer, Xbox Game Pass Ultimate, and Xbox Live Gold subscriptions.

Xbox Game Pass remains key to the futurity of Microsoft'south Xbox gaming vision, recently surpassing 25 meg subscribers. The company continues to invest in expanding its rotating video game library, with its latest $68.vii billion acquisition of Activision Blizzard expected to bolster Game Pass offerings.

Xbox Game Laissez passer Ultimate, its premium tier-subscription service, is bachelor from $fourteen.99 / £10.99, including admission to Xbox console, PC, and mobile offerings, plus supplementary services like Xbox Alive Gilt and EA Play.

Xbox Game Laissez passer Ultimate (1-month membership)

Xbox Game Laissez passer is one of the best means to play, with access to hundreds of video games for a single monthly fee. The Ultimate-tier subscription is platonic for any avid gamer, geared to Xbox, PC, and mobile, including games, an online membership, and other exclusive perks.

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Source: https://www.windowscentral.com/microsoft-cancel-inactive-xbox-game-pass-subscriptions-following-uk-investigation

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